Vegan Secrets
 

SHIPPING COSTS

All prices are in Australian Dollars and include goods and services tax where applicable, International orders (outside Australia) are exclusive of goods & services tax.

Vegano delivers via Australia Post Regular parcel post. Courier shipment within Australia upon request.* Additional charge(s) apply for Insurance of parcels, please if you�d like your parcel insured � request this on your action/order form.

International orders � are shipped subject to actual weight of product/s therefore we will email you with a quote on the postage charge for your approval. Once you approve our delivery charge your order will be processed and shipped via Australia post. (to avoid disappointment, please allow between 2 - 8 weeks for delivery).

Normal fixed freight charges apply within Australia ONLY:

  • Products total $00.00 to $25.00 - $5.50  (include GST)
  • Products total $25.01 to $50.00 - $7.70
  • Products total $50.01 to $75.00 - $9.90
  • Products total $75.01 &  Above  - $11.50 
  • Local Postcode 2480 Residents ONLY (Lismore & Nimbin) = $3.50 - $7.70

    Note 1: Special Orders, extra heavy packages and/or non-stocked orders could possibly incur an extra handling/shipping fee.

    Note 2: Freight charges unfortunately can/could increase without prior notice due to fuel prices increasing.

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PAYMENT

Vegano accepts MasterCard, Visa, Bankcard, American Express (NB: a 3.5% card fee will be charged on all AMEX cards due to the high cost of processing), Money Orders and Cheques.** (Cheque/Money orders made payable to Vegano in Australian dollars only). Direct Deposit is available upon request (please contact us for details on how to access this option).

DISPATCHING GOODS

Orders are shipped within 2-7 days (weekend/public holidays excluded -- subject to stock availability, if stock is for some reason out or unavailable at the time of your order, we will contact you with details). Delivery via AUSTRALIA POST. Courier shipment of parcels upon request within Australia only.*

International orders � posted via �Air� through Australia Post, additional charges exist for faster - �Air Mail� and Insurance. You will be emailed with shipping costs for your approval, once approved we will process your order and ship it out to you � for further information please see above �shipping costs�.

Gift Boxes and Gift certificates can be shipped direct to the Recipient (includes free gift tag), just select the appropriate details and/or tag message on your order form and we�ll do the rest. (NB: Gift wrapping including box/s, ribbons and tags is subject to vary).

Tracking Parcels -- PLEASE NOTE: We cannot track parcels once they have left our premises unless 'extra insurance/registered post' is requested. So we can't guarantee safe arrival unless you specifically request parcel insurance/replacement insurance* from us (which varies in price depending on location, parcel weight & insurance method). The great majority of parcels do arrive in great condition, but there is a risk of parcels being lost or damaged during transit, and these parcels will only be replaced if insurance has been purchased from us. Therefore, although we keep records & guarantee that parcels will be dispatched, we cannot accept responsibility for the safe arrival of such orders. (If you do not accept this risk, please request 'insurance'* on your action/order form).


SECURITY & PRIVACY POLICY

Vegano collects personal information to enable us:

  • to process your order
  • to inform you of new products and/or information or promotions
    (You may choose not to be on our cliental list)

We respect your privacy: All personal information provided is kept secure, and will not be disclosed, sold or transferred to any outside party, company or organization.
(NB: however we reserve the right to pass on any personal information relating to suspected fraudulent activity to the appropriate authorities)

If you place any gift orders to be sent to a �third� party (�the receiver/recipient�), we will generally not provide any of your personal information to the receiver, however if you request a gift tag bearing your identification or you purchase a gift certificate we may disclose your name to the receiver.

You may access and update your personal information at any time by calling us directly (+61 2 6689 0522).

At Vegano we look after your security and privacy when you use our shop, to provide you with the peace of mind you should expect when purchasing goods over the Internet. When you place an order, industry standard SSL (Secure Sockets Layer) technology encrypts the information you enter (including your creditcard details) so that it cannot be read by any prying eyes.
One or both of the following indicates that you have entered a secure session (look for it when you are entering your details):
1. the https in place of the usual http in your browser address box
2. the small (locked) padlock at the foot of your browser
Depending on your browser's settings, it may alert you when entering and/or leaving a secure session. Vegano currently uses the security certificate (issued by Thawte, one of the main Certificate Authorities) of
Quik Internet, where this site is hosted.
You may verify the authenticity of this certificate by clicking on the locked padlock.

If for some reason you�d prefer not to use our online form, from our 'Main Catalogue Page', print out our Action/Order Form, then fill in the correct details including payment details and fax it to us on +61 2 6689 0533 or mail it in to Vegano, PO Box 254, Nimbin NSW 2480.

We Use 1ShoppingCart for our E-Commerce Solutions


RETURNS & EXCHANGES

Vegano promises your satisfaction with our '60 day money back guarantee' If you are not absolutely satisfied with a product +, just return it for a full refund, however please call us for authorisation before returning any item.

We can exchange the item, refund your money in the original method of payment, excluding delivery (unless goods are faulty or not as ordered) or hold a store credit for you for future purchases. Vegano will pay for delivery on the first exchange, thereafter delivery will be charged directly to the customer.

+ Please note: - sale/discontinued lines, some food items, special/custom-ordered items, and security sealed products which have been opened can not be returned; gift certificates are not redeemable for cash and are non-refundable, (if you'd like to return an item please phone ahead for authorisation first).

# Please note:- All chocolates/confectionery when shipped from Vegano are in mint condition, please keep in mind warmer weather may affect these items, order at your own risk.#

PRODUCT CRUELTY-FREE ACCREDICATION 

Products &/or Companies which have been accredited by CCF Australia will show this symbol - 'CCF' on there details run down page.

Choose Cruelty Free: Encourages manufacturers and service providers to adopt a cruelty-free ethic; Surveys companies which claim to sell products that have not been tested on animals and do not contain cruelly-derived ingredients; Accredits (without charging a fee) companies which satisfy CCF that they do not test their products on animals and do not contain cruelly derived ingredients; Accreditation criteria is amongst the most stringent in the world. Accreditation and listing in the PPL are free of charge. Makes available (by way of a licensing arrangement) an independent, consumer recognised logo which manufacturers can incorporate in their labelling and advertising material to readily identify their companies as cruelty-free.

 To Read our full Legal Notice/Disclaimer & Privacy Policy Click Here

All Stock and Prices are subject to change without notice.

* Additional charges may apply.
** If you do not have access to a credit card - please phone us for details of how to purchase goods via our mail order catalogue - Goods dispatched upon cheque clearance only.
*** If at any time we become aware of a change in ingredients or questionable ingredients & manufacturing processing the product will be removed and we will post details on this site
**** Excluding postage and handling

FAQ & Help Page Click Here 

Copyright Vegano/Rebecca Bennett, All rights reserved.

...many vivisectors still claim that what they do helps save human lives. They are Iying. The truth is that animal experiments kill people, and animal researchers are responsible for the deaths of thousands of men, women and children every year. (Dr. Vernon Coleman, Fellow of the Royal Society of Medicine, UK)